Frequently Asked Questions
Everything you need to know about shopping with Due West.
How long does shipping take?
Standard shipping typically takes 3-5 business days within North America. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items and intimate apparel are not eligible for return.
Are the products authentic?
Yes, Due West is an authorized retailer for every brand we carry. We guarantee 100% authenticity on all designer apparel, footwear, and accessories.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
Can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.